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She’s Happy Hair will gladly accommodate returns and exchanges within 7 business days of purchase on all bundles and hair-care products that have not been opened, tampered with, has a missing label or worn. Please note that all sales are final once wigs and hair extensions are colored, cut, washed, installed, etc.

By placing an order at She’s Happy Hair, you are responsible for the cost of return shipping back to us. To initiate a return, please email with your order number in the subject line. Upon receipt of returned goods, She’s Happy Hair has the right to refuse returns that do not meet policy requirements.

What is the Return Period?
  • She’s Happy Hair will provide a refund on hair extensions, wigs and haircare products that have not been tampered with, opened or worn within 7 business days.
Do I have to pay for the return shipping cost?
  • Yes. All customers are fully responsible for their own return shipping cost. She’s Happy Hair is not responsible for lost packages, so we recommend purchasing a tracking number.
When will I receive my refund?
  • A refund will be provided in the original method of payment after we receive and inspect the item. Please note that most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
  • If you are making a return in store, you will receive a refund immediately. 
Can I cancel my order before it ships?
  • Unfortunately, we cannot cancel any orders before shipping.
Can I return an open bundle?
  • No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers.
What’s a good contact number for returns?
  • You may contact us via email at The She’s Happy Hair team will respond within 24-72 hours.